Question 1

What is your typical process for a new project?

Accepted Answer

Every project follows four stages: Discovery (understanding your goals, users, and constraints), Scoping (defining what we will build, the timeline, and the budget), Build (design and development in iterative sprints with regular check-ins), and Launch (testing, deployment, and handover). The discovery phase is the most important — it ensures we are solving the right problem before we write a single line of code.

Question 2

How do you handle pricing?

Accepted Answer

We offer fixed-price proposals for defined scopes of work, so you know exactly what you are paying before we start. For ongoing or evolving work, we offer monthly retainers at agreed day rates. We do not do time-and-materials billing where costs can spiral unexpectedly. If the scope changes during a project, we discuss the impact on budget and timeline before proceeding — no surprises.

Question 3

How do you communicate during a project?

Accepted Answer

We adapt to your preferred communication style. Most clients use a combination of weekly video calls for progress updates and strategic discussions, plus a shared Slack or Teams channel for day-to-day questions. You will have a dedicated point of contact throughout the project. We also share progress through a project management tool (typically ClickUp or Notion) so you always have visibility of what is being worked on.

Question 4

What are your contract terms?

Accepted Answer

Our contracts are straightforward and written in plain English. They cover the scope of work, timeline, payment terms (typically a deposit plus milestone-based payments), intellectual property (you own everything we create), confidentiality, and termination terms. We do not lock clients into long-term contracts — our retainer agreements have a 30-day notice period. We are happy to review and adjust contracts to meet your legal team's requirements.

Question 5

Do you sign NDAs?

Accepted Answer

Yes, we are happy to sign mutual NDAs before any engagement. We treat all client information as confidential regardless, but we understand the importance of having a formal agreement in place. If you have a standard NDA you would like us to sign, send it over and we will review it promptly. We can also provide our own NDA template if you prefer.

Question 6

How do you manage projects?

Accepted Answer

We use agile principles adapted for small teams and real-world business needs. Work is broken into 1–2 week sprints, with a demo at the end of each sprint so you can see progress and provide feedback. We track all tasks, bugs, and requests in a shared project board. This approach gives you regular checkpoints and the ability to adjust priorities as you learn more — without the rigid overhead of formal project management frameworks.

Question 7

What support do you offer after launch?

Accepted Answer

We offer several post-launch support options: a free 2-week warranty period for bug fixes after every project, monthly maintenance retainers for ongoing updates and improvements, ad hoc support at our standard day rate for occasional needs, and training sessions so your team can manage day-to-day operations independently. We never leave clients stranded after launch — ongoing support is a core part of our service.

Question 8

How big is your team?

Accepted Answer

We are a small, senior team — not a large agency with layers of account managers. This means you work directly with the people doing the work, not intermediaries. For larger projects, we bring in trusted specialists (designers, DevOps engineers, QA testers) from our extended network. This model keeps costs lower and quality higher than a traditional agency, because every person on the project is there because they are needed.

Question 9

What are your typical turnaround times?

Accepted Answer

For new projects, we can typically start within 1–2 weeks of signing the contract. Small changes and bug fixes under a retainer are usually turned around within 1–3 business days. Larger feature requests are scoped and scheduled into sprint cycles. We are always transparent about timelines and will tell you upfront if a deadline is unrealistic rather than overpromising and underdelivering.

Question 10

What industries do you work with?

Accepted Answer

We work across a wide range of industries including professional services, healthcare, property, finance, e-commerce, education, and the creative sector. Our sweet spot is businesses with £500,000 to £20 million in revenue that need technology to scale but do not have a large in-house IT team. The principles of good technology — security, reliability, user experience — apply regardless of industry, and we bring fresh perspectives from our cross-sector experience.

Question 11

Where are you based and do you work remotely?

Accepted Answer

We are based in the United Kingdom and work primarily with UK-based businesses, though we have clients across Europe. We work remotely as standard, which allows us to serve clients nationwide without the overhead costs of a central office. We are happy to meet in person for workshops, kickoffs, and key milestones — and we find that a combination of remote and occasional face-to-face works best for most clients.

Question 12

Do you have preferences for specific technologies?

Accepted Answer

We have strong opinions on technology, but we are not dogmatic. We favour modern, well-supported tools with active communities: React and Next.js for web applications, Node.js and Python for backend services, PostgreSQL for databases, and major cloud providers for hosting. That said, we always choose the right tool for the job — if WordPress, Shopify, or a no-code platform is the best fit for your needs, we will recommend it without hesitation.

Question 13

Do you offer any guarantees?

Accepted Answer

We guarantee our workmanship — every project comes with a 2-week warranty period for bug fixes at no additional cost. We guarantee that we will meet agreed deadlines or communicate proactively if circumstances change. We guarantee that all intellectual property belongs to you. We do not guarantee specific business outcomes (such as increased revenue), because those depend on many factors beyond the technology itself, but we do everything in our power to set you up for success.

Question 14

How do I get started?

Accepted Answer

Simply get in touch through our contact form, email, or phone. We will arrange a free initial consultation — typically a 30-minute video call — where we learn about your business and discuss how we might help. There is no obligation and no sales pressure. If there is a good fit, we will follow up with a proposal within a few days. If we are not the right partner for your needs, we will tell you honestly and, where possible, recommend someone who is.

Working With Halo

Related Resources

Strategy & Scoping Services

Design & Implementation Services

Support & Training Services

Our Projects

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