Loan.co.uk
Defined the roadmap and architecture for bringing near real-time, low-latency voice AI into a live telephony system, then built proof-of-concepts to de-risk the approach and secure early wins.
Key Results
Low-latency voice AI in live telephony
Working proofs-of-concept to de-risk delivery
Architecture and phased path to production
The Challenge
Bringing voice AI into a live telephony system is hard: it has to work in near real time, with very low latency, inside an environment where real customers are already on the line. Before committing to a full build, the business needed a clear roadmap, a sound architecture and proof that the approach would actually work.
The Solution
Embedded with their product and development team, we defined the path and proved it out before a line of production code was committed.
Roadmap & Architecture
Defined how to bring near real-time, low-latency voice AI into a live telephony system.
De-Risking Proof-of-Concepts
Built POCs to validate the approach and secure early wins before scaling.
The Impact
Tangible Outcomes
Defined the roadmap and architecture for near real-time voice AI
Built proof-of-concepts to de-risk the approach
Secured early wins to build momentum
Secured buy-in for a full production build
Key Takeaway
Set the technical direction for voice AI in live telephony and proved it was viable with working POCs, so the business could commit to a full build with the risk already taken out.
Exploring Voice AI for Your Product?
Let's discuss how to de-risk real-time voice AI with the right roadmap and proof-of-concepts.