Thoughts on technology, design, development, and building digital products that make a difference.
Every itinerary you have ever built is a tested answer to a customer question. Most operators throw that away each season. How to turn it into your fastest-selling product.
In luxury the relationship is the product, and the record of it is usually in a notebook. What happens when the client book becomes a system, and what to protect while doing it.
Back catalogue is the only asset in publishing that appreciates while you sleep, and most of it is unsearchable. How to turn an archive into something that earns.
The hardest part is not the technology, it is doing it while everyone is chargeable. How law, accountancy and consulting firms modernise without losing a quarter of fee income.
Only 30% of family businesses survive the move to a second generation. Much of what is lost is knowledge nobody wrote down. How to get it out of one head before the handover.
Spreadsheets are underrated, right up until they are dangerous. Seven signals that yours has quietly become critical infrastructure, and what to do about it without a rebuild.
Two ways to fix an ageing system, and they suit very different businesses. How to tell which one you need, what each really costs, and why the bigger option is usually sold harder.
Old systems rarely show up as a line on the P&L, which is why they survive. Here is how to put a number on what yours costs in staff time, lost work, risk and the things you cannot do.
Standing still is not free, it is just billed differently. Five honest answers to the question every business owner asks before a modernisation project, including when the answer is to do nothing.
Playbooks, build logs and tool teardowns for SME leaders. One email a week, free, unsubscribe any time.